Frequently Asked Questions
My in-app purchase isn’t showing. How do I restore it?＋
If you reinstalled the app or changed devices, you can restore past purchases at no extra cost.
Restore: open the app’s settings and tap Restore Purchases. The App Store will re-validate your purchases.
The app is crashing or freezing. What should I do?＋
- Force close the app and reopen it.
- Restart your device.
- Update the app in the App Store for the latest fixes.
How can I report a bug or send feedback?＋
Please email us with details to help us reproduce the issue:
- App name & version
- Device model & iOS version (e.g., iPhone 15 Pro, iOS 17.5)
- What you were doing when it happened
- Screenshots or a short screen recording (if possible)
Where is your Privacy Policy?＋
You can review our unified policy here:
Contact Us
Can’t find what you need? Our support team is ready to help.
We aim to respond within 48 business hours.